---
title: "Credits & payments | Refresh List"
description: "Refresh List credits and payments policy: credit reservations, unused balances, processing failures, cancellations, and payment support."
url: https://refreshlist.net/policies/refunds
last_updated: 2026-10-09
---

# Credits & payments

Updated 9 October 2026 · Zacro Infotech Private Limited

## Unused verification reservations

Only credits reserved for unprocessed addresses are released automatically when the job is reconciled. Completed valid, invalid and unknown results are chargeable; duplicates are never charged. These are credit returns, not cash refunds.

## Paid credits stay available

Paid credits never expire and remain available in your account for another email list. Completed credit purchases are not exchangeable for cash refunds, except where applicable law requires otherwise.

## Processing failures

A rejected upload does not consume verification credits. If the outcome of an upload is uncertain, it is reconciled before resubmission to avoid duplicate charges.

## Cancellation

Queued work can be canceled before submission. Once provider processing starts, cancellation may be delayed or refused. Unique addresses already processed remain chargeable.

## Payment questions

For a duplicate payment or missing purchased credits, submit a billing support request. We investigate confirmed transaction errors through the payment gateway; this is separate from exchanging unused credits for cash.

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- [All Public Pages](https://refreshlist.net/sitemap.md)
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- [Read This Page And Use Interactive Features](https://refreshlist.net/policies/refunds)