Account protection
Use password changes, email verification, multi-factor authentication, and passkeys to protect sign-in.
Review account securitySecurity that earns trust.
Refresh List is designed to help you clean email data without losing control of your account, files, or payment information. Here is what customers can expect, what they control, and where our claims deliberately stop.
Clear protections · Practical privacy · No exaggerated certificationsTHE SHORT ANSWER
What does Refresh List protect?
Your account, your workspace, your uploaded files, and your billing history. We keep security guidance understandable so your team can make a good decision before uploading a list or inviting a teammate.
OUR PROMISEPrivacy by default
We use the information needed to provide the service and keep customer controls visible.
OUR LIMITNo false certainty
We do not turn a security page into a certification badge or promise protection we cannot evidence.
01 / THE PROTECTIONS PEOPLE ASK ABOUT
Simple answers to important questions.
These are the safeguards most teams want to understand before trusting a data workflow.
Private workspace access
Your lists, results, credits, invoices, and support history are available only inside the account and workspace that owns them.
Read the privacy policyPayment safety
Card entry happens in the selected payment gateway. Refresh List keeps the purchase reference needed for credits and invoices, not your card number.
Review payment optionsSupport with less exposure
When you need help, share a file ID, page, time, and error—not credentials, payment details, or a complete email list.
Open Help & Support02 / YOUR DATA JOURNEY
Know what happens to your information.
Refresh List uses your chosen file to assess its structure, remove duplicate work, run verification, and return categorized results. You decide what to upload, who can access the workspace, and when stored files should be removed.
- Uploaded files remain associated with the account that submitted them.
- Original rows and result context stay together for auditability.
- Files can be deleted from the workspace before the retention window ends.
- Privacy and data-handling policies explain retention and responsibilities.
Delete what you no longer need
Download the result you need, then remove stored files when your workflow is complete. Keep only the data your team still has a reason to retain.
Read data handling03 / CUSTOMER CHECKLIST
Good security is shared.
Small habits make a large difference when a team works with contact data.
Use a unique password and enable multi-factor authenticationInvite only the teammates who need the workspaceKeep API and integration keys in a password managerDelete old files and revoke keys that are no longer needed
SAFE SUPPORT
We should never need your secret.
Refresh List support should never ask for a password, card number, payment PIN, provider credential, or complete email database. If a message asks for one, stop and contact us through the official Help & Support page.
Get support safely04 / PAYMENTS & ACCOUNT EVENTS
Receipts you can understand.
Payment history, credit changes, invoices, and account notifications help you recognize what happened. If a payment or sign-in looks unfamiliar, pause activity and contact support with the relevant reference.
01Secure checkout
Card details are entered on the selected gateway page.
02Clear records
Purchases and credit movements remain visible in your account.
03Account alerts
Notifications help you spot unusual access or important account events.
04Fast response
Support can investigate a timestamp, page, and reference without needing your secret.
05 / INCIDENT GUIDANCE
If something looks wrong.
Change your password, revoke any exposed key, preserve the time and page involved, and contact support. We will ask for the smallest amount of context needed to investigate.
PUBLISHED BOUNDARYTrust is earned in specifics.
We publish what customers can verify, keep the language current, and update this page when the product’s protections change.
06 / WHAT WE DO NOT CLAIM
Honest scope is part of security.
Refresh List does not currently claim SOC 2, ISO 27001, an independent penetration test, a security SLA, a universal accuracy benchmark, or guaranteed inbox delivery. Those claims require independent evidence before publication.
COMMON QUESTIONS
Security questions, answered.
How does Refresh List protect my account?+
Use a strong password and the available multi-factor or passkey options. Refresh List also provides account notifications and protected downloads so you can spot unusual activity and reduce exposure.
How are uploaded lists handled?+
Your file is used to assess and verify the list you choose. Refresh List keeps the result tied to your account, lets you remove stored files, and explains retention in the privacy and data-handling policies.
Does Refresh List store card numbers?+
No. Card details are entered in the selected payment gateway checkout. Refresh List receives the payment reference and purchase details needed to provide credits and an invoice.
Can Refresh List staff see my email lists?+
Support is designed around the minimum information needed to help: page, timestamp, file ID, and error. Never send a password, payment details, provider credential, or a complete list in a support request.
Does Refresh List claim a security certification?+
Refresh List does not claim SOC 2, ISO 27001, an independent penetration test, or a security SLA unless that evidence is independently completed and published. This page describes customer-facing protections and their limits.
What should I do if I suspect an account issue?+
Change your password, revoke any exposed API or integration key, preserve the time and page involved, and contact support. Do not include secrets or a complete email list.
SECURITY SHOULD FEEL CLEAR.
Understand the protections, use the controls, and keep your data decisions explainable.